DOVER, DE – Chesapeake Utilities Corporation (NYSE: CPK), announced today the appointment of Kelley Parmer to Assistant Vice President of Customer Care for the Company and Jason Bennett to Assistant Vice President of the newly-created Operation Services team for Chesapeake Utilities Corporation.
Ms. Parmer is responsible for overseeing the Company’s customer service teams, ensuring customers have their energy needs met. She is also responsible for all customer care functions throughout the Company with a focus on continuous improvement of the overall customer experience. Mr. Bennet will oversee the newly-created Operation Services team. In this role, Mr. Bennett and his team will initially focus on streamlining and standardizing processes and systems for the distribution business, while looking for additional continuous improvement opportunities across the Company.
“Kelley and Jason both have significant energy industry experience and track records of driving operational efficiencies and they will be valued members of our leadership team,” said Jeff Sylvester, Senior Vice President, Pipeline Transmission and Regulated Gas and Electric Distribution for Chesapeake Utilities Corporation. “These two results-oriented leaders will greatly assist us in their new roles as we continue to grow and expand our operations and organizational structure and evolve to meet growing market demands, challenges and opportunities.”
Ms. Parmer joined Chesapeake Utilities in 2015 as Director of Planning and Analysis and was responsible for overseeing the regulated utilities’ customer care functions. Under her leadership, Ms. Parmer and the Customer Care teams implemented several key pieces of technology to drive operational efficiency and support growth, as well as build key skills necessary to support future endeavors. Additionally, she and her teams supported critical customer outreach during operational incidents and throughout the current COVID-19 pandemic. Ms. Parmer has served for two years as a Southern Gas Association (SGA) Contact Center Committee member and has been a Maryland/DC Utilities board membe