Dover, Delaware – Chesapeake Utilities Corporation (NYSE: CPK) subsidiary, Florida City Gas, was listed as a company that is one of the Easiest to Do Business With by Escalent, a data analytics and advisory firm with extensive energy, utility and brand experience. Escalent conducted surveys among 62,898 residential electric, natural gas and combination utility customers of the 141 largest U.S. utility companies (based on residential customers).
According to Escalent, utilities recognized as “Easiest to Do Business With” consistently make it easier for customers to find information, use relevant programs and solve issues across service channels. This recognition aligns with our 1CX project currently underway, which is an investment to further enhance the customer experience.
Jeff Sylvester, senior vice president and chief operating officer shared: “The energy we provide is essential to everyday living. It is important to us to get it right from the service delivery to the time it takes to manage customer accounts. We are continuing to invest in our technology and operations to ensure we meet each customer’s expectations.”
“Understanding customer needs and preferences is essential for delivering excellent customer service,” said Kim Estrada, director, customer care operations. “We are dedicated to exceeding customer expectations and offering a customer-centric experience. Customers are at the heart of everything we do.”
About Chesapeake Utilities Corporation
Chesapeake Utilities Corporation is a diversified energy delivery company, listed on the New York Stock Exchange. Chesapeake Utilities Corporation offers sustainable energy solutions through its natural gas transmission and distribution, electricity generation and distribution, propane gas distribution, mobile compressed natural gas utility services and solutions, and other businesses.
About Florida City Gas
Florida City Gas provides natural gas service to more than 121,000 residential, commercial and industrial customers in Florida’s Miami-Dade, Broward, Brevard, Palm Beach, Hendry, Martin, St. Lucie and Indian River counties. Acquired by Chesapeake Utilities Corporation in 2023, Florida City Gas owns and operates approximately 3,800 miles of distribution and 80 miles of transmission pipeline. For more information, visit: www.floridacitygas.com
Please note that Chesapeake Utilities Corporation is not affiliated with Chesapeake Energy, an oil and natural gas exploration company headquartered in Oklahoma City, Oklahoma.
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Contact:
Brianna Patterson, Chesapeake Utilities Corporation
Manager, Public Relations and Strategic Communications
419.314.1233
