Kelley A. Parmer
Assistant Vice President, Customer Care
Ms. Parmer was appointed Assistant Vice President of Customer Care for Chesapeake Utilities Corporation in November 2020. She is responsible for overseeing the Company’s customer service teams, ensuring customers have their energy needs met. She is also responsible for all customer care functions throughout the Company with a focus on continuous improvement of the overall customer experience.
Ms. Parmer joined Chesapeake Utilities in 2015 as Director of Planning and Analysis, and was responsible for overseeing the regulated utilities’ customer care functions. Under her leadership, Ms. Parmer and the Customer Care teams implemented several key pieces of technology to drive operational efficiency and support growth as well as build key skills necessary to support future endeavors. Additionally, she and her teams supported critical customer outreach during operational incidents and throughout the COVID-19 pandemic. Ms. Parmer has served for two years as a Southern Gas Association (SGA) Contact Center Committee member, and has been a Maryland/DC Utilities board member since 2019. Ms. Parmer earned a Bachelor of Science in Business Administration from the University of Maryland Global Campus.